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The Heatmiser neoHub is the gateway to the Neo System, providing remote control of all neoStats in your home.
Geo-Location Facility: Using your mobile phone position, Neo will automatically turn the heating off in your home when the last person has left and back on again when the first person is on their way home.
The Heatmiser neoHub connects to your home broadband router and wirelessly to the neoStats in your home. The key aspect of the neoHub is that no special computer knowledge is required. Simply plug into your router, connect to your Neo account on your Android or iOS device and take control of your heating and hot water from anywhere.
Mains power socket (Adaptor supplied)
DHCP Broadband router with spare ethernet portFAQ
Can I control my heating if my internet connection fails?
Yes, you can control your heating from the thermostat keypad, but you will not be able to access your heating system remotely.
Do I need a computer to setup my Neo System?
No, all of the setup is done via your Android, Windows Phone or iOS Mobile device.
Do I need a fixed IP or to setup Port Forwarding on my router?
s there a subscription fee for Neo?
No, there is no on-going fee. Neo is free to use and will be updated free of charge as enhancements are made to the service.
What is the Range of the Neo System?
50m between each neoStat/neoHub.
neoHub is designed to be quick and simple to setup.
Just follow the quick start set up sequence and you will soon have total control over your home heating system.System Requirements
An active broadband connection. 230v mains supply (Adaptor supplied). A broadband router with DHCP function. A mobile device running iOS or Android Operating System.Connect Power
Connect the power supply to the neoHub.
Connect the neoHub to the router with the Ethernet cable provided – the router will assign an IP address to the neoHub.Download Application
Download the FREE Heatmiser neoApp from the Apple App Store, Google Play Store or Amazon App Store and register an account.Add Location
Once registered, select the add location option and follow the instructionsConnect To neoHub
Press the connect button on the neoHub to add the Location to your Account.Name Your neoHub
When successfully connected, add a title for the new location (e.g. Home) and configure the time zone for the system.Add Zone
The next step is to join neoStats to the neoHub. Select Add Zone in the neoApp.Assign A Zone Name
You should now enter the name for this new zone and then press Add Zone.Download / read our full PDF Installation guide for a heatmiser neoHub
Below is a link to our full installation guide, please click the link and it will open in a new tab to allow you to download or read online.Installation PDF guide
Items ordered before 2pm on any working day (Monday to Friday) excluding Bank Holidays will be delivered to UK mainland addresses next working day (excluding Saturday, anytime up to 5pm to the delivery address given. Special deliveries such as before noon or 10am etc will be charged extra and arrive by the designated time next working day (Monday to Friday) excluding Bank Holidays. Saturday deliveries will be made on a Saturday morning at an extra charge.
|Next working day UK only||Before 10AM UK only||Saturday UK only||Eire||Scotland highlands, isle of man / white, northern ireland|
|Any time up to 5pm||before 10AM||before 12AM||2 day service||2 day service|
Our inclusive free delivery excludes special deliveries as above and also the Channel Islands & Eire. Delivery to the Channel Islands and Eire can be arranged at agreed rates.
Friday orders taken before 2pm will be delivered the following Monday (excluding Bank Holidays), unless the option to deliver Saturday AM has been selected.
We use the services of reputable couriers and always endevour to deliver by the appointed time on the appointed day. Unfortunately, the couriers on rare occasions fail to deliver on the appointed day or time. This is a rare occurence but because it does happen occasionally, the Seller cannot be held responsible for the late delivery of the Goods, and any costs incurred by the Buyer and tradesmen unable to work. We advise the Buyer to ensure receipt of the Goods before scheduling the work for any trades associated with the Goods.
Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all the arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Pallet orders are delivered within 2 to 3 days.
The Buyer agrees that Proof of Delivery provided to the Seller by the courier is sufficient evidence to establish that the Goods have been received by the Seller.
Deliveries must be signed for as proof of receipt unless, (before the Goods are despatched), the Buyer has given written permission for the Goods to be left without a signature - this written permission removes the liability for the Goods from the courier or Floorheatpro after delivery of the Goods.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
Answers to the most common questions asked when looking to buy or install underfloor heating systems. We have broken the questions down in to 5 sections to make it easier for you to find the answer you are looking for.
Installation guidance is provided throughout and details can be found with each product listing for under tile mats, under tile cables & under laminate/wood foil mats.
Measuring up for your underfloor heating system is very straight forward, all you need to do is follow our 3 step guide and it will calculate the required coverage you will need for any of our underfloor heating systems..
FloorheatPro is a specialist in underfloor heating with its roots in electrical heating going back many years. We have the underfloor heating solution to meet your requirements whether it is a kitchen, conservatory, apartment block or small en-suite.
The Price Match Promise is the Floorheatpro way of saying you will always receive the best deal possible for your underfloor heating system.
We believe in keeping it simple so all our sales prices are genuine to match all rivals.
The only condition we make is the material being compared is of the same quality and has recognised international approvals such as UL (U.S.A.), SEMKO (Sweden) and FIMKO (Finland).
It is important to maintain the highest standards and with the supply base for underfloor heating increasing and sources from many different parts of the world, we can see some materials on the market that are new with a short track record and without the necessary approvals.