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Floorheatpro no fuss 14 day returns policy

Below is our returns policy for all of our products sold via our website, if you have any further questions please get in touch with our underfloor heating experts who will be happy to help.

14 day no fuss returns policy*

To return an item please click on the link below and fill out our returns form.

Returns form

Returns Policy

No claims will be accepted if the Goods have been partially or completely fixed or installed.

Without exception no returns will be accepted after the statutory 14 day cancellation period, unless by prior agreement with FloorheatPro. Faulty Goods that are returned to us will be replaced but we do make a restocking charge for returned Goods that are incorrectly ordered or surplus to requirements.

Please complete and return the Returns Form to be found on this website and send this Form to the Seller together with your returned items.

Restocking charge covers the cost of electrical safety testing, packing and administration expenses prior to the resale of the Goods. A 20% handling fee is charged for all returns, as well as a collection charge, unless the items are faulty in which case no charge will be made.

Collection can be arranged by FloorheatPro and this will be subject to the collection charge

Cancellation Policy

The Seller will accept return delivery of the Goods within 14 working days of receipt of the Goods, providing the Seller is informed in writing by fax, email or post. Collection charges plus VAT at the current rate are applicable for all Goods returned due to cancellation.

No refund or exchange of Goods will be acceptable if the Goods are not in the exact condition as supplied or if the identity tags and stickers have been removed.

The Buyer shall accept responsibility for the care of the Goods until they are returned to the Seller.

Refunds

No refund or exchange of Goods will be acceptable if the Goods are not in the exact condition as supplied or if the identity tags and stickers have been removed.

After the statutory 14 day cancellation period, all refunds are at the total discretion of FloorheatPro and will be subject to the FloorheatPro Returns Policy.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

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